spruki Account Settings Live Casino on Android & iOS

Verification and KYC on spruki

Know-Your-Customer (KYC) requirements exist in every licensed jurisdiction where spruki operates. Our verification process asks for your full legal name, date of birth, and a valid ID—passport, national ID, or driver's license. We also confirm your residential address and phone number. This takes five to ten business days; we review submissions manually to prevent fraud.

Once approved, your account unlocks withdrawal capability. Until that point, you can deposit and play, but funds remain in your account pending clearance. We store all verification documents under encryption and never share them with third parties except where local law mandates (e.g., tax authorities or law enforcement with a warrant).

If your submission is rejected—for example, an expired ID or an address that does not match our records—we send an email explaining why and invite resubmission. You can upload a corrected document immediately; we re-review within two business days. Common rejections stem from poor image quality or a mismatch between your registration name and ID name. If you registered as "Ahmad Rahman" but your ID reads "Ahmad Rahmat," that discrepancy must be resolved before clearing.

For users in Medan or Surabaya who use regional ID variations, we accept provincial ID cards, temporary residence permits, and military IDs. Our compliance team handles edge cases individually, so if you have questions about which documents we accept, contact our support staff in English.

Two-Factor Authentication and Login Security

Two-factor authentication (2FA) is optional but strongly encouraged on spruki. After you enable 2FA, every login attempt requires both your password and a time-based code from an authenticator app like Google Authenticator or Authy. This prevents account takeover even if someone obtains your password.

We support two 2FA methods: authenticator app (preferred, as it works offline) and SMS-based codes (sent to your registered phone number). If you lose access to your authenticator device, you can fall back to SMS, or contact our support team to disable 2FA temporarily and re-enable it on a new device. This process includes identity verification—we ask you to confirm your account details or upload a document—to prevent imposters.

Payment Methods and Withdrawal Limits

On spruki, you link payment methods inside Account Settings under the "Payments" or "Wallet" tab. We accept DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for mobile wallets, plus bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method has its own per-transaction limit set by the payment provider, not by us. For instance, mobile banking may cap a single transfer at our welcome offer, while local payment bank transfer allows higher amounts.

When you first link a payment method, we verify it—a small test deposit may be sent and reversed, or we ask you to confirm a code from your bank. This is standard anti-fraud practice. Once verified, you can deposit and withdraw instantly (subject to the payment provider's processing window—most settlements occur within hours during business days).

Withdrawal requests on spruki are subject to verification windows and payment-provider processing times—never instant, always transparent.

You can link multiple payment methods (e.g., both online payment and e-wallet), and during withdrawal, you choose which method receives your funds. If a linked method expires or is deactivated by the provider, we notify you via email and ask you to update or remove it from your account.

Notification Preferences and Communication Settings

Inside spruki Account Settings, you control how we contact you. Options include email, SMS, and in-app push notifications. By default, we send transactional emails (order confirmation, password reset, withdrawal status) to your registered address. You can opt in or out of promotional emails separately—for example, you might receive tournament updates during Idul Fitri or Idul Adha without subscribing to daily odds alerts.

SMS notifications deliver urgent alerts: login from a new device, unusual account activity, or a withdrawal request confirmation. Push notifications on the spruki app highlight live-dealer table updates, sportsbook line changes, or slot game promotions. You can customize each channel independently, so you might enable SMS alerts but disable emails, or silence all notifications except live-casino studio openings.

Profile Information and Personal Data Management

Your spruki profile displays your username, account creation date, verification status, and linked payment methods. You can update your email address (we send a confirmation link to the new address before switching) and phone number (confirmed via SMS code). Your legal name, date of birth, and ID type are locked after verification and cannot be changed through self-service—contact support if a legal name change occurs (e.g., marriage or court order) so we can update our records.

We retain your data for compliance and fraud prevention. If you request account closure, we delete personal data after seven years (a period mandated by anti-money-laundering regulations in most jurisdictions). You can request a copy of all data we hold about you in a machine-readable format; this export includes your account history, verification documents, and transaction logs.

Active Sessions and Device Management

spruki lets you see all active sessions across devices. In Account Settings, you can view login history—IP address, device type, location, and timestamp. If you spot an unfamiliar session (e.g., a login from Semarang when you are in Jakarta), you can terminate that session instantly, forcing a logout on that device.

This is a critical security feature. If you suspect your password has been compromised, end all sessions, then change your password. The next login will require the new credentials, effectively locking out anyone who has the old password. Combine this with 2FA, and your account is highly resistant to unauthorized access.

Account Notes and Personal Spending Records

spruki Account Settings includes a personal notes field where you can log spending goals, tournament targets, or game preferences. For example, you might write "Limit live-dealer baccarat to Liga 1 season" or "Track Aviator plays during Imlek week." These notes are private, visible only to you. We do not read them, and they do not affect system behavior—they are purely for your own record-keeping.

Alongside notes, your account dashboard displays a transaction summary: total deposits this month, withdrawals, and net account balance. This transparency helps you track your own spending patterns. During peak seasons (e.g., Piala AFF tournament), you can see if your activity is rising and adjust your notes accordingly.

Account Closure and Data Deletion

If you decide to close your spruki account, you can request closure inside Account Settings (or contact support). We ask that you withdraw all remaining funds first—we do not send funds to external accounts after closure. Once closed, your account enters a 30-day grace period during which you can reactivate it if you change your mind. After 30 days, the account is permanently deleted, and you can open a new account with the same email address if desired.

Your historical data (transactions, game history, verification documents) is retained for seven years per regulatory requirement. After that period, we purge it. If you request early deletion for privacy reasons, we can expedite this in most cases—contact support with your closure request and explain the urgency.

Support and Account Troubleshooting

Our support team is available during operating hours to help with account settings issues. Common questions include password resets, 2FA device changes, payment method linking, and verification status checks. You can reach us via live chat in the spruki app, email, or phone. Most queries resolve within one business day.

If you forget your password, use the "Forgot Password" link on the login page. We send a reset link to your registered email. The link expires after one hour, and you must confirm your identity (2FA code, or security questions) before setting a new password. This prevents imposters from resetting your password if they only have access to your email.

Conclusion

spruki Account Settings consolidate your security, payments, and personal preferences into one control panel. The verification process may feel thorough, but it protects your funds and keeps our platform compliant with regional law. Two-factor authentication is optional yet vital; we recommend enabling it the moment you sign up. Payment methods integrate seamlessly with DANA, e-wallet, mobile banking, local payment, and bank transfers, so withdrawals flow quickly once verified.

Whether you play live-dealer blackjack during Idul Adha week, track Liga 1 sportsbook markets, or spin slot games like Fortune Tiger, your account settings remain consistent across the spruki app and web browser. Regular security reviews—checking active sessions, updating your password, and confirming your linked payment methods—keep your account secure and your experience smooth.

For additional help, our support team is ready in English across all operating hours. We also maintain a detailed FAQ covering common account questions, and you can consult our Terms for specific policies on verification timelines, payment provider limits, and account closure procedures.