spruki FAQ

Visit the member login page and click the "Forgot password?" link. Enter the email address or username associated with your spruki account. We send a password-reset link to your email within a few minutes. Click the link, set a new password (at least 8 characters with uppercase, lowercase, numbers, and symbols), and save. If you do not receive the email, check your spam folder or contact support via in-app chat. Password resets are available 24 hours a day.

If you have lost access to the email address linked to your spruki account, contact our support team. You will need to verify your identity using your registered phone number or government ID before we can help reset your email and password.

Withdrawal requests on spruki are reviewed after submission. Verification of your government ID and proof of address may be required if you have not completed KYC. Once verified, most withdrawals via QRIS, e-wallet, mobile banking, local payment, or online payment are processed to your payment method within a standard review window. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take longer depending on the receiving bank.

You can track withdrawal status in your account under "Transaction history" or "Pending withdrawals." If a withdrawal is delayed beyond the expected window, contact support with your transaction reference number. Withdrawals requested around major holidays such as Idul Fitri or Idul Adha may experience longer processing times due to bank closures.

spruki offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger from multi-camera studios. Our sportsbook covers football tournaments such as Liga 1, Piala AFF, Champions League, and Premier League, plus MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We also offer slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game category has its own rules and settlement timings. Visit the rules page for each game to understand payout structures and minimum bets.

Games and markets are available only in jurisdictions where applicable law permits. Access may vary by your location and account verification status.

Our loyalty programme on spruki rewards activity on live-dealer tables and sportsbook. As you place wagers, you earn points that accumulate toward higher tiers. Each tier unlocks incremental benefits such as cashback on losses, faster withdrawal processing, or bonus credit during special periods like Imlek or Nyepi.

Your current tier and points balance appear in your account under "Loyalty" or "Rewards." Tier status is recalculated monthly based on total wagers. Tier benefits vary by tier level; visit the loyalty page in your account for the full schedule.

Loyalty points and tier status are non-transferable and cannot be converted to cash. If your account is closed or suspended, any accumulated points are forfeited.

Your spruki account offers several security and control tools. You can update your email, phone number, and password from your profile settings. Two-factor authentication (2FA) is optional; you can enable it in account security settings to require a code from your phone when signing in.

You can also manage linked payment methods, review login history, and check your transaction records under "Account" or "Security." If you suspect unauthorized activity, change your password immediately and contact support.

For questions about data privacy or how we store your information, visit our privacy policy

Our spruki support team operates via in-app chat and email. Live chat is available during business hours with English-language support. Response times depend on chat queue length and the complexity of your issue. For account-specific or sensitive questions, email support may require additional identity verification before we respond.

We maintain offices in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can contact support with account questions, payment issues, game rule clarifications, or general feedback about spruki.

spruki is available only in jurisdictions where local law permits online gaming and wagering. We do not operate in jurisdictions where such activity is prohibited. When you create a spruki account, you confirm that your jurisdiction permits your participation and that access and use comply with your local laws.

We do not hold licenses or regulatory approvals in any specific country or region. If you are unsure whether spruki is available in your location, consult local legal resources or contact support.

For full information about service availability and jurisdiction restrictions, see our legal notice

spruki does not charge fees on deposits or withdrawals from our side. However, your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may impose fees on transfers. Check with your payment provider for their terms.

Deposit amounts are credited to your spruki account immediately after the payment is confirmed by your provider. Withdrawal amounts are sent from spruki to your payment method; the receiving bank or e-wallet may take additional time to complete the transfer.

If you are unsure about payment provider fees, review their fee schedule or contact your provider's customer service directly.