spruki Privacy Policy

This page describes what we collect when you use spruki and how we keep that data protected. We at spruki understand that your personal information is sensitive; we handle it according to applicable data protection laws and our own privacy commitments. Every piece of data we collect serves a specific purpose: account verification, payment processing, fraud prevention, or compliance with local regulation.

Our spruki platform collects information when you register, deposit funds, withdraw winnings, or interact with our live-dealer games, sportsbook, and slots. We use encryption, access controls, and regular security audits to protect your data. We do not sell your information to third parties, and we do not use it for marketing unless you explicitly consent.

This policy explains what we collect, who has access to it, how long we keep it, and what rights you have over your data. If you have questions about our privacy practices, contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang.

Data we collect when you use spruki

We collect your personal information during spruki account registration. This includes your email address, full name, date of birth, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering law. We also collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details) and transaction amounts and dates.

When you use spruki, we log your gameplay data: which games you play, bet amounts, outcomes, and timestamps. We record your login history, device information (browser type, operating system, device model), and your IP address. We also collect cookies and similar tracking technologies so we can remember your preferences, maintain your session, and detect fraud.

Government-issued identification on spruki

Before your first withdrawal, we require government-issued identification (Kartu Tanda Penduduk, passport, or driver's license) and proof of address dated within the last three months. We scan and store these documents securely. We use them only for verification and compliance; we do not share them with third parties except law enforcement when required by law.

How we use your data on spruki

We use your personal data for account management and verification. We verify your identity against government records before processing withdrawals. We use your email and phone number to send account notifications (login alerts, withdrawal confirmations, policy updates). We use your payment information to process deposits and withdrawals through our payment processors.

Our spruki platform uses gameplay data to calculate your balance, settle bets, and generate your transaction history. We use IP address and device information to detect fraud and prevent unauthorized account access. We monitor for unusual betting patterns, rapid account openings, or large transactions that may indicate money laundering or problem gambling; flagged accounts are reviewed by our compliance team.

Cookies and tracking on spruki

We use cookies to maintain your spruki login session, remember your game preferences, and track which pages and games you visit. These cookies help us improve our platform by understanding how users navigate spruki. Most cookies expire when you close your browser; some session cookies persist across multiple visits to maintain continuity.

We use cookies to display relevant content and game recommendations. We do not use cookies to track you across websites outside spruki. You can disable cookies in your browser settings; note that some spruki features may not work without them.

Third-party processors and data sharing

We share your data with third-party processors to provide spruki services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and banks) receive your payment method and transaction amounts to process deposits and withdrawals. Our identity verification service provider receives your name, date of birth, and government ID to verify your identity. These processors are contractually bound to protect your data and use it only to provide the services we request.

We share data with law enforcement, financial regulators, and anti-money-laundering authorities when required by law. We do not share data with marketing firms, advertisers, or any third party for purposes outside account management and legal compliance. Our servers may be located outside Indonesia; your data is protected by the same encryption and access controls regardless of server location.

Your data rights and access requests

We at spruki recognize your right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team via in-app chat or email. We provide complete account records including transaction history, gameplay data, and verification documents within five business days of request.

If your personal information is inaccurate, you can request correction. We update your spruki profile, payment method, or contact information immediately; changes take effect within one business day. If you request deletion of your account and associated data, we delete your spruki account, gameplay records, and personal information subject to our seven-year retention requirement for regulatory compliance.

Security and data protection on spruki

We protect your spruki data using industry-standard encryption. All data in transit between your device and our servers uses SSL/TLS encryption; all data at rest is encrypted using AES-256. We use firewalls, intrusion detection, and access controls to restrict who can view your information. Only our compliance, support, and technical teams access personal data, and they do so under strict confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users within thirty days and cooperate with authorities. We maintain backup copies of your data to prevent loss; backups are encrypted and retained separately from our primary systems.

Policy changes and contact

We may update this privacy policy at any time. Material changes are notified via email and in-app notification at least fourteen days before taking effect. Continued use of spruki after changes take effect constitutes acceptance of the updated policy. If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries within five business days during peak periods like Idul Fitri, Idul Adha, Imlek, and Nyepi.

Data processing and jurisdiction

Our spruki data processing is governed by applicable data protection and privacy laws. We process your data only for the purposes outlined in this policy. We do not use your data for automated decision-making or profiling beyond fraud detection and account verification. If you reside in a jurisdiction with specific data protection laws, we comply with those laws in addition to our standard practices.

Your data may be transferred to or processed in countries outside your jurisdiction. We ensure that any transfer includes appropriate protections such as encryption and contractual commitments to maintain the same level of protection as your home country.

Children and accounts on spruki

spruki is not available to minors. We verify that all account holders meet the legal age requirement in their jurisdiction. If we discover that an account holder is under the legal age, we suspend the account, void all transactions, and return funds to the original payment method. We do not knowingly collect data from minors; if you are aware of a minor's account on spruki, report it to our support team immediately.

Your privacy and data security are foundational to how we operate spruki. We remain committed to protecting your information, being transparent about our practices, and respecting your rights over your data.