spruki Casino & Sportsbook Terms

We at spruki set out our terms of service to explain how our platform operates, what we expect from account holders, and how we manage deposits, withdrawals, disputes, and account security. Our terms apply to all users who access spruki—whether via mobile app, browser, or any connected device—and govern your relationship with us as the operator.

These terms cover account opening, payment methods including QRIS, e-wallet, mobile banking, local payment, online payment, and bank transfers, bonus conditions, game rules, and jurisdiction restrictions. By creating an account on spruki, you agree to be bound by these terms. We reserve the right to update our terms at any time; we notify users of material changes via email and in-app notification.

This page outlines our core policies on account management, funds handling, dispute resolution, and responsible access within supported jurisdictions.

Account opening and eligibility on spruki

When you register an account on spruki, you confirm that you are of legal age in your jurisdiction and meet any other eligibility criteria set by local law. We require a valid email address, secure password, and acceptance of these terms. During account creation, you provide basic information that we verify against government records before processing withdrawals.

Our spruki account verification process requires a government-issued ID and proof of address dated within the last three months. Verification typically completes within one business day. We retain your verification documents securely and use them only for compliance and fraud prevention. You may request a copy of your submitted documents at any time by contacting our support team.

Account security and two-factor authentication

We encourage all spruki users to set a strong, unique password and enable optional two-factor authentication (2FA) via email or SMS. When 2FA is active, you must enter a code after logging in from a new device or after a session timeout. This protects your account against unauthorized access.

If you suspect unauthorized activity on your spruki account, change your password immediately and contact our support team. We log all login attempts and can review suspicious access patterns. If we detect fraud on your account, we may temporarily suspend it pending review.

Deposits, withdrawals, and fund management

We at spruki accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via mobile banking and mobile wallets settle instantly; bank transfers typically settle within one to two business days. We do not charge deposit fees; your payment provider may apply their own charges.

Withdrawals on spruki require account verification. Once verified, you can withdraw at any time by selecting your preferred payment method. Withdrawal requests enter our processing queue; settlement typically takes one to two business days. We do not charge withdrawal fees, though your bank or payment provider may deduct transfer costs. We process withdrawals subject to fraud and compliance checks; if your withdrawal raises a compliance flag, we may request additional documentation.

Bonus and promotional balances on spruki

Any bonus or promotional balance we credit to your spruki account is subject to specific terms published in the promotion details. Promotional balances are not cash; they cannot be withdrawn directly and must be converted to cash through gameplay according to the settlement rate. Promotional balances expire per the offer terms if not converted within the specified window.

We do not stack multiple promotions; only one active promotion per account at any given time. If you claim a new promotion while holding an active promotional balance, your previous balance may expire unless the new promotion explicitly extends it. We display all conversion rates and expiration dates before you claim a promotion.

Game rules and fair play on spruki

All games on spruki—live-dealer tables, slots, sportsbook markets, and esports betting—operate under published rules. We provide detailed game information within the spruki app so you understand odds, payouts, settlement mechanics, and any house edge before placing a wager. Our games use certified random number generators for card dealing and reel outcomes; these algorithms are audited by independent third parties.

We monitor gameplay for patterns suggesting collusion, bot activity, or account abuse. If we detect suspicious behavior, we may freeze the account pending review. Violations of our game rules result in account suspension or permanent closure and forfeiture of funds.

Dispute resolution and complaint handling

If you believe a transaction on spruki is incorrect or a game settled unfairly, contact our support team within thirty days of the disputed event. We review complaints by examining server logs, video recordings (for live-dealer games), and your account history. Our compliance team provides a written response within five business days. If you remain unsatisfied, you may escalate your complaint to our senior management team; final resolution typically occurs within fourteen days.

We maintain complete records of all gameplay, payments, and account activity on spruki. You can request your account history and transaction details at any time; we provide this information within five business days of request. These records are used to settle disputes fairly and transparently.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. When you join spruki, you confirm that your jurisdiction permits your participation.

We monitor account access by IP address and payment method to detect access from restricted zones. If we identify access from a prohibited jurisdiction, we may restrict the account pending verification. We reserve the right to close accounts that systematically access spruki from restricted regions or that appear designed to circumvent jurisdiction restrictions.

Service availability during holidays and peak periods

spruki live-dealer games, sportsbook, and slot games run continuously year-round. During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, we maintain normal operations, though your payment provider's settlement speed may vary. We recommend depositing funds ahead of major holidays if you plan to cash out, so settlement delays do not prevent your withdrawal.

Data protection and privacy

We at spruki protect your personal data according to applicable privacy laws. We collect only information necessary for account verification, compliance, and customer support. Your data is encrypted in transit and at rest; we use industry-standard security protocols including SSL encryption, firewalls, and access controls.

We do not sell your personal data to third parties. We share data only with payment processors, verification services, and compliance authorities as required by law. You have the right to request a copy of your stored data, request correction of inaccurate information, or request deletion of your account and associated data subject to regulatory retention requirements.

Communication and account notifications

We communicate with spruki users via email, in-app notifications, and SMS when we update terms, process withdrawals, or flag suspicious activity. You consent to receive these communications by creating an account on spruki. If you prefer not to receive promotional emails, you can adjust notification preferences in your account settings; we will continue sending critical service updates regardless of your preference.

Term changes and policy updates

We reserve the right to modify these terms at any time. Material changes are notified via email and in-app notification at least fourteen days before taking effect. By continuing to use spruki after changes take effect, you accept the updated terms. If you disagree with changes, you may close your account and request withdrawal of your funds; we process account closures within five business days.

Limitation of liability

spruki is provided on an as-is basis. We are not liable for indirect, incidental, or consequential damages arising from your use of spruki, including lost profits or data loss, except where prohibited by law. Our liability is limited to the amount of funds held in your spruki account at the time of the claim.

Severability and enforcement

If any provision of these terms is found unenforceable, the remaining provisions remain in effect. These terms constitute the entire agreement between you and spruki regarding your use of our services. Any disputes arising from these terms are resolved through our complaint process first; if unresolved, disputes may proceed to arbitration or legal proceedings as permitted by your jurisdiction.

For questions about our terms, contact our support team via in-app chat or email. We respond in English and provide clarification on any policy. Your continued use of spruki confirms your acceptance of these terms.